REFUNDS AND CANCELLATIONS

At Trident Star Academy, we understand that unforeseen circumstances can arise. To accommodate such situations, we offer the following refund policy:

  • If a student cannot attend a scheduled session due to unforeseen circumstances (such as illness) and provides at least 24 hours' notice before the session’s start time, we will reimburse up to one session per month.

  • This reimbursement is only available for one missed session per month. Additional missed sessions beyond this limit will not be refunded.

  • No refunds will be issued for cancellations made with less than 24 hours' notice, unless in exceptional circumstances, which will be reviewed on a case-by-case basis.

Refund Policy

Session Cancellations: To cancel a session, students or parents must notify us via email or through our online portal at least 24 hours before the session start time. Failure to give adequate notice will result in no refund for the missed session.

Course Cancellations: If you wish to cancel ongoing tuition, please provide notice at least 7 days before the start of the next billing cycle. No refunds will be issued for cancellations within the current billing cycle.

We aim to make our policy fair and flexible to accommodate genuine reasons while maintaining our scheduling structure. If you have any concerns or questions, feel free to contact us.

Cancellation Policy